HOW TO MAKE AN ORDER?
Choose the item you want, select the size and click on buy.
You are redirected to the shopping cart page, if you want to add more items to the cart you must click continue shopping, when the shopping cart is according to what you want to buy you must click on finalize.
In the next step you must choose if you want to end as a guest or as a registered client and click continue. Consequently you only have to indicate the data for the sending (which we advise that you pay attention to correctly indicate: address, valid email and contact number). When you are satisfied with your order, just complete your purchase.
After confirming the payment, the order will be finalized and you receive at your email, the confirmation and all the necessary information of the status of your order.
At this moment you only have to wait for the order to be delivered at address that you indicate.
If your has more than one item, we can make more than one shipment.
DO I HAVE TO REGISTER TO MAKE AN ORDER?
To place an order you must register on the website. This provides more security for both, It is a simple process and makes the ordering process more convenient in the future, as it allows access to your customer history and you will accumulate points to convert into discounts on your future purchases in our stores.
HOW TO MAKE THE PAYMENT?
- ATM
When you finish your purchase, information such as Company Name, Reference and Value, will be provided in order to complete an ATM payment. The customer will also receive an email with all this information.
Payments made at ATM or using Home Banking will be confirmed within 24 hours. Your order will be reserved for the same period.
- Credit Card and Paypal
We accept Visa, Mastercard, American Express and Paypal.
- MBWAY
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid
- You may have reached your credit limit. Please contact your bank.
- The 3DS system may not be active, please contact your bank
- You may have entered some information incorrectly. Check if you have filled all the required fields correctly.
Is it safe to use my credit card on the website?
Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.
HOW LONG DO I HAVE TO PAY?
When you place an order you have 24 hours to make the payment, after this time the order is cancelled.
Taxes and Customs Duties
We are not responsible for any customs or other expenses not directly attributable.
How much does delivery cost?
The shipping cost for Portugal mainland is 6,00€, added to the value of the order, however, we offer free standard shipping for orders over 60€ Portugal only.
Deliveries to remote areas or islands may be delayed by 1-2 business days.
How long does delivery take?
The orders are sent by a shipping company, in Portugal we work with CTT and DPD to the rest of Europe. Deliveries are made on weekdays, between 9am and 7pm, at the address indicated on the order, if no one is at home the carrier leaves a voucher with information for the customer to contact it and schedule the delivery.
Home delivery for Portugal mainland, till 5 week days and till 14 week days for Azores and Madeira.
Store delivery for Portugal mainland, till 7 week days.
The shipping costs will be automatically calculated by the system, however we inform that this time will start counting after the payment confirmation.
Note:Delivery times are indicative and therefore are considered valid when there are no physical or structural barriers (for example: incorrect addresses). Ericeira Surf & Skate is not responsible for delays in deliveries caused by unforeseen circumstances beyond our reasonable control, such as delays due to bad weather, natural disasters or strikes.
If you haven´t received the order within the indicated deadlines, an investigation will be made to the services of the shipping company, which may take a few days. The customer should contact immediately the customer support service from Ericeira Surf & Skate and during this period no refund can be made, as it will have to be verified and confirmed the loss of the order.
*At Christmas Season, you must do all yours orders till the December 16th in order to secure the arrival of your products before the Christmas day.
Can I Exchange my products?
Yes you can. If you have made an online purchase, you have 14 days counted from the invoice date and you can make exchanges in two ways:
1, Through the online store, you have to fill in a return form CLICK HERE and send the articles, identified with your name and the order number to Rua da Cambaia, 37, 2640-219 Encarnação - Mafra.
After receiving the articles, your process will be treated briefly considering the choice made on the form. The estimated resolution time may take up to 10 week days. When you return the items and you choose the money refund option, the order amount will be reimbursed, the same way that you made the payment
Note: In online exchanges, the shipping costs are your full responsibility and you must pack the articles to be exchanged in a condition similar to the one that was delivered to you.
So, you must fill out the form available, pack and send the article(s) filling in all fields correctly.
2, Through the physical stores, you can go to one of our stores, accompanied by the invoice and the article in its original state and you can request the exchange.
Can I return articles?
Yes, if you have made an online purchase and are not satisfied, either for esthetical reason or size reason, you can return the article(s) based on the above mentioned question (exchanges).
If the return is related to a possible article imperfection, you must request support on the warranty basis. For this there is only one way, through the online store, you have to fill out the return form CLICK HERE, attach it to the article and send to Rua da Cambaia, 37, 2640-219 Encarnação - Mafra.
Can I be refunded?
Yes, if you have made an online purchase and the article(s) ordered does not come across your expectations or if there are no stocks to satisfy your request, the first alternative we offer you is the possibility of making an exchange, generating a discount code. If you do not accept this alternative we are happy to start the refund process. In order to obtain the refund you can simply choose that option on the return form and the money is reimbursed in the same way that you paid (this option is only valid for the online store). Products returned incomplete, damaged or used by the customer will not be accepted.
Note: The value of shipping costs, if applicable, will not be refunded as they are expenses outside the scope of the service purchased.
DISCOUNT CODES? HOW DOES IT WORK?
The discount codes are generated for refunds or promotions that you can enter before finishing the order, in the field "Gift Card" and click apply coupon. The discount is made automatically.
HOW DO I DISCOUNT THE FRIENDS CARD POINTS?
Friends Card points are earned from purchases that you make, reviews you make or friends you invite, to know more CLICK HERE, to discount your points, just select "Use My Points" option and write how many you want to use, the following image is an example.
FORMAL COMPLAINS
If you wish to present a formal complaint about products purchased Online, an independent Conflict Resolution platform is available.
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes Online (RLL Regulation),companies should inform consumers of the existence of the RLL platform, if they are adherents or are required to have recourse to one or more Alternative Dispute Resolution entities. So if you want to present your case or complaint should follow this link CLICK HERE.